Introducing Lily, our new Community Manager

Discussion in 'Announcements' started by Ludovic Gameloft, Mar 15, 2016.

  1. Ludovic Gameloft

    Ludovic Gameloft Active Member

    Oct 21, 2015
    Hi everyone,

    I'd like to introduce @Lily to you. She is your new Community Manager and main contact at Gameloft for HOC.
    She will treat the game as a priority so go ahead, don't be shy and talk to her. :)

    She recently started playing HOC and she is also familiar with other mobile MOBA games.
    She also like to play games ranging from The Sims to World of Warcraft.

    Be gentle with her in the beginning, she will soon be completely hooked.

    So again, welcome Lily!
  2. DiWike

    DiWike Active Member

    Jun 26, 2013
    Welcome @Lily!
    Please remove pop-up ads and videos for paying customers.
  3. Akatsuki

    Akatsuki Definitely Not Akatsuki

    Aug 15, 2015
    ^ ^ ^
    I kind of agree. To paying customers, at least. Already paying customers. Not one of those shop buyables where you can get an 'ad-free' toggle for $4.99. It's annoying. I clicked fun mode, planned to reroll, there goes an advertisement, and I ended up with the character I did not like.
  4. Chloé Owey

    Chloé Owey Star Gazer

    Dec 15, 2015
  5. chamo

    chamo Member

    May 8, 2014
    Welcome ~~~~~~ :shame::shame::shame::shame::shame:
  6. Vic

    Vic Member

    Jul 16, 2015
    Also please fix the lag it has been a persistent issue for many months and the game has become unplayable.

    Android user
  7. Chyox

    Chyox ส็็็็็็็็็็็็็็็็็็็(ಠ益ಠส็็็็็็็็็็็็็็็็็็็ Staff Member

    Jan 15, 2013
    Welcome @Lily

    2 questions
    @Ludovic Gameloft - will you stop managing HOC completely or will you support Lily and show up once in a while?
    @Lily - is HOC the only game you manage, or is it 'priority' among 2-3 more Gameloft titles to manage?
    Akise and L3GOo like this.
  8. Lily

    Lily Well-Known Member

    Mar 6, 2016
    Hiiiiiii guys!
    Nice to meet you all and thank you for the warm welcome! (but like Ludo said pls be gentle with me in the beginning, lol)
    To answer your question @Chyox, it's not the only game I manage, I handle DH5 and A8 as well temporarily and for Chinese community only. So HOC is my main arena, feel free to @me if you have anything you'd like me to know about the game.

    btw, I'm based in Beijing, so our communication could be tricky. But don't worry, I'll definitely get back to you guys. Just leave the message!
  9. MyLastDreams

    MyLastDreams Well-Known Member

    Sep 25, 2014
    Oh hey @Lily, welcome to the forums.
    How many CMs does this make now?
  10. LastStand

    LastStand Sleek

    Dec 22, 2014
    Welcome @Lily

    I'm smelling an active CM??!
    Akise likes this.
  11. Nak12345

    Nak12345 Member

    Dec 11, 2015
    Hi @Lily nice to meet you
  12. realturkey

    realturkey Well-Known Member

    Apr 20, 2015
    Where is sophie she retire????
  13. angusss85

    angusss85 Member

    Oct 13, 2015
  14. Chyox

    Chyox ส็็็็็็็็็็็็็็็็็็็(ಠ益ಠส็็็็็็็็็็็็็็็็็็็ Staff Member

    Jan 15, 2013
    Trolling? You liked posts on this thread.

    @Lily - are you going to stay a little longer than the previous community managers? I feel like it always takes a while until a new CM gets familiar with the game, and understands what people are even talking about with specific terminology, especially when English is not their native language. And just when they gained some overview and insight they have to go...
  15. zenif

    zenif Well-Known Member

    Aug 3, 2013
    Welcome @Lily

    Unfortunately for you realturkey is occasionally online
    LastStand likes this.
  16. aryatara

    aryatara Member

    Jan 13, 2014
    Welcome Lily and congratulations on your new position as Community Manager.

    I hope you enjoy Heroes of Order and Chaos as much as we do. I also enjoyed WoW and Sims for many years. Please feel free to ask any questions. I wish you much luck at Gameloft and hope your appointment is mutually fruitful. :)
    Andreea and LastStand like this.
  17. SargoKlein

    SargoKlein Member

    Nov 17, 2015
    Wellcome @Lily .
    You got a tough position.
    Please dont take personally all the trolling and toxic behavior, unfortunately there are plenty of that... :(
    There are alot of frustration of fans piling up for years.
    As well its really bad time for community as we lost alot of veterans latly because december update.
    Im looking forward for better things to come, better communication between us and developers.
    Frankly I've lost all hope for some change a while ago and not only me.

    Good luck, be tough.
    crash_lord and MyLastDreams like this.
  18. Levesqmi

    Levesqmi Well-Known Member

    Mar 13, 2013
    Welcome to the magnificent world of HOC @Lily

    As @aryatara said, if you have any question, feel free to ask the forum. There is always someone with the right and precise answer!
  19. wander

    wander Active Member

    Dec 10, 2013
    And the community manager of the week is..... Lilyyyyy
    ~Xarams~ and DragonFire92x like this.

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