[Android] - Crashing Issues

Discussion in 'Bug Reports' started by Chyox, Apr 13, 2015.

How often do you crash on Android?

  1. ca. 1 out of 10 matches

    7 vote(s)
    8.6%
  2. ca. 5 out of 10 matches

    17 vote(s)
    21.0%
  3. At least once every match

    16 vote(s)
    19.8%
  4. Multiple times every match

    9 vote(s)
    11.1%
  5. It's completely random, some days not at all, some days I spent more time reconnecting than playing

    32 vote(s)
    39.5%
  1. takemedown101

    takemedown101 Active Member

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    For me around +10GB left, and as Juke said I play on airplane mode too.
     
    JukedBox likes this.
  2. JukedBox

    JukedBox Active Member

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    Airplane mode is the way to go. I once got a call and it was an advertisement, I was so pissed because I couldn't get back in game on time and lost. Since then airplane mode is always on when playing HOC. I think it preserves some memory and slight clock speed as well. It's minimal but for people with lower specs every tiny bit helps.
     
  3. pxoxca

    pxoxca Member

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    Airplane mode would shut all ur connections , Wi-Fi cellular etc =p
    Device memory doesn't matter as much unless u have 4 or 8 GB ^^
     
  4. razerx100

    razerx100 Forgotten Member

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    razerx100
    Android 5.0.1
    HTC one M8
    You see the crash is random. Mostly crashes when a match starts. I can go back though. But sometime (very rare) when it crashes in the middle of the game other of these two things happens, 1. Pop up : Room Doesn't exist (Though It just crashed) 2. Tries to reconnect and took me back to the shop when reconnect comes down to 0 , the game crashes again. Same thing keeps happening until I leave the match and get penalty :(
    Oh, one more thing. Like one dude said above, The game start looking whenever my phone reaches 15% charge and get a pop up "Low battery insert charger" One more thing, if I brought down Notification bar while playing, the screen freezes for like 2-3 seconds. Though this how I fix the Low battery notification looping. When it starts looping, I pull down Notification bar and after 2-3 seconds of freeze I can play. But these this are really rare. What I hate is when the game crashes before match starts. In both co-op and PvP. :( And for some weird reason, I play on 3G network not Wi-Fi
     
    Last edited: Apr 14, 2015
  5. arkkrish

    arkkrish Member

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    IGN: arkkrish
    Device: Moto G 1st gen
    Android version: 5.0

    Game crashes almost every single match. Don't know whether the issue is because of the latest game update or android update. I update to android lollipop just after the latest game update. Before that the crashes were few and far between.
     
  6. JukedBox

    JukedBox Active Member

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    You can switch on airplane mode and then switch on Wi-fi again.... I guess you were joking though. But getting calls while playing hinders for sure and if you're not quick enough will disconnect you from the game.
     
  7. pxoxca

    pxoxca Member

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    Wi-Fi only tablet/mobile best thing for gaming :)
    Airplane mode won't do much tho :(
    Many other ways to boost ur performance but anyway hoc is kinda unique in that field.
     
  8. Chyox

    Chyox Master of Memes & Funmode Fanatic Staff Member

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    The information so far has been forwarded.
    Thanks guys. I hope it will help fixing at least some crashes.
     
  9. celfatko

    celfatko Member

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    Important but frustrating finding for me...im on android playing on low details and got these crashing issues of course but i tried to play on high details (effects only) for 2 days and i havent crashed in game since (1 crash after game ended), but unfortunatelly crashed the first game i tried to play back on low details.
    now the problem for me is FPS...cant decide whether to lose the game due to disconnect or due to really low fps ^^

    if u guys who play on low details could try this (maybe high effects only) and confirm this, then maybe gameloft could focus on low details crashing issues :) acctually similar thing was confirmed with donovac so maybe its not just donovac who doesnt like low details
     
  10. Sophie FromGameloft

    Sophie FromGameloft Active Member

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    Thank you guys a lot for your feedback here,our android team has received your infomation and is working on this now :)
     
  11. firearmsm16

    firearmsm16 New Member

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    firearmsm16
    Android 4.4.2
    LG G3
    random crashes , trouble connecting to games as of yesterday
     
  12. minmom515

    minmom515 Member

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    Hi. I'm from Korean HOC community.

    The crash that mamy users are experiencing now seems to be related with Android Kitkat OS.

    We call it Kitkat crash; it doesn't seem to be a
    problem with lower version of OS.

    I see that many of people on this post are also using Kitkat, and I think that's where you guys need to start the investigation from.

    I don't have a device with Kitkat, but I can collect some device information from Korean community if you want me to.
     
    Voidspawn and JukedBox like this.
  13. minmom515

    minmom515 Member

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    Also, regarding Donovac crash, a member said that it happens around when Donovac learns his ult.

    And I'm sure that you're aware that Donovac crash doesn't happen if the graphic setting is set to high.

    Hope this helps.
     
  14. pxoxca

    pxoxca Member

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    Just bloom on would do trick with donovac and aria for meh :)
     
  15. minmom515

    minmom515 Member

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    Thanks about the info. Though I think it might differ from device to device o_O
     
  16. terrorgr

    terrorgr Active Member

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    Ign:terrorgr1
    Device:galaxy s2
    Android version:from 4.2-5(tried several)curently 4.4.4
     
  17. Onempwarrior

    Onempwarrior New Member

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    Onempwarrior
    android jellybean 4.3
    Sony Xperia SP c5303

    Btw I have a samsung galaxy tab s 10.5 and it crashes in the tutorial part so I can't play at all with my tab. with lollipop 5.0
     
  18. carlblaze45

    carlblaze45 Member

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    CarlBlaze45
    Samsung Galaxy s5
    Android Lollipop 5.0
     
  19. erfan

    erfan Member

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    4.4.2
    Galaxy s3
    On rift.crashed and agains crashed when that was on synchronizing. I couldnt connect to that match and received leaver buff.
     
  20. Saint7502

    Saint7502 Well-Known Member

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    The galaxy s4 has updated and is now
    Android version 5.0.1 I don't crash as much as I use to which was pretty much every game but I still do crash every once I a while.
     

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