lost account progress

Discussion in 'Bug Reports' started by zulutown, Dec 9, 2016.

  1. zulutown

    zulutown New Member

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    Hello i stopped playing hoc two years ago when my android tablet died.
    i have recently bought new tablet so i can try again the game.

    i had an account at 40 levels. it was the max. and I had all the golden type of runes to attach to the tablets. to obtain all the golden types it took me months.

    now i managed to log in with my gameloft old account to the 'world' server but it made me to start from level 1.....

    when i played there was world and China. my full account was on 'world'
    now i see China has changed to Asia. .

    ideas?
     
  2. rivercrow19

    rivercrow19 Anti-mod

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    if u saw china server 2 years ago that means u were on ios not android so the problem here is simple to figure out
    the case being is that while u can technically log into the android servers using an ios acc thanks to ur
    gameloft acc
    youll have to start from scratch since hoc isnt cross platform in the least
     
  3. zulutown

    zulutown New Member

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    I'm sorry.
    i had both ios and android accounts. this probably confused me.

    on android i logged in yesterday for the first time after 2 years. i used gameloft account and username password worked at first try.

    my android account was very evolved.. and now I'm set at level 1 :-(
     
  4. Chyox

    Chyox Master of Memes & Funmode Fanatic Staff Member

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    We can't help here with such issues.

    Log in with the affected account and use the Customer Care link in the app (hidden in a menu appearing when you touch a Gameloft logo somewhere on the right side of the main menu).
     
  5. Davidjimnez

    Davidjimnez New Member

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    I've also lost my account progress when i stopped playing hoc two months ago to try vg but now when I login to my account my account progress is lost. Can someone help out?
     
  6. Areesyg

    Areesyg Member

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    Did you switch platform from android to ios or likewise? Or maybe your account is in world server and you picked asia server? Or maybe your sign in is actually GL live account or facebook or google account sign in? Or it could just be that you logged in as guest.

    All of these will make you logged in a new account. Try log in with your email to all possible sign ins.(google, gl live, facebook, world or asia server)
     
  7. Davidjimnez

    Davidjimnez New Member

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    I did logged into World server and I did sign in with GL live but my game data was lost :/
    I can't recheck all possible sign ins now because of the semi-exams/midterms that are coming.
    But as soon as those are done I'll give it a try and let you know if I have recovered my account or not.
     
  8. rivercrow19

    rivercrow19 Anti-mod

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    fid u switch from android to ios or something?
     
  9. Davidjimnez

    Davidjimnez New Member

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    Isn't the account the same on any device?
     
  10. Davidjimnez

    Davidjimnez New Member

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    I recovered my account YAY!
     

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